Terms

TERMS AND CONDITIONS

We don’t like writing Terms and Conditions... and we know you don’t like reading them either – but they are here for a reason and that’s to protect both you and DOM Please take a few minutes to read through them.
If you have any other questions about our terms and conditions, please call us on (+030) 6943145183 and we will be more than happy to have a chat with you.

BOOKINGS, CANCELLATIONS, REFUNDS & FLEXIBILITY
Booking your preferred date
All bookings are subject to the availability of chefs. We will always try our best to give you your first choice of date, but cannot guarantee that it will always be possible. Please book as far in advance as possible to increase the chances of being able to book your first choice. Booking your preferred date will only be secured once payment has been received and funds cleared. An upfront payment of 30% of the total amount is required. The remaining 70% will be paid one month prior to every service. Last minute bookings during the high season (one week or less) are charged with an extra 20% on the agreed price.
Cancelling your booking, changing the date or changing the location

Once you have booked a date with Dine Of Mykonos, if you need to re-schedule or cancel, we will always do our best to help. If you confirm your cancellation at least 90 days before the date booked, you will receive a full refund, minus a 10% of the invoiced amount for our

administration charge.
If you request a change of date or location at least 10 days before the date you originally booked, we will do our best to meet your new requirements, subject to the availability of the chef. There is a 20% administration charge for this change.
We regret that we cannot offer any refund if you cancel less than 90 days in advance of the booked appointment. In some instances, we may be able to change the date (as long as the date, time, menu and number of people remain the same), subject to the availability of the chef, but this is not guaranteed. You may wish to consider taking out suitable insurance to

cover cancellations beyond your control.
Very rarely there may be a delay in the arrival of your chef, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions, sudden illness, unavailability or breakdown of transport or equipment. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, we will offer an alternative date. Should this not be possible, you will receive a full refund. We regret that, in these circumstances, we are unable to reimburse travel, accommodation or any other expense that you or your guests may incur in relation to the cancelled booking. Changing the number of people attending your dinner party
On booking, we will ask how many people will be attending the dinner party.
If you would like to reduce the number of guests attending your event, please notify us at least 30 days in advance. We regret that we are unable to offer any refund.
If you would like to increase the number of guests attending your event, as long as you notify us more than 7 days in advance of your appointment, we will arrange for enough ingredients to cover this. There will be an additional charge per person which will be discussed with you and which must be paid in full at least 5 days in advance of the appointment. (in case of all inclusive meals)
PLACING YOUR ORDER
Please choose your order carefully and ensure you have read, asked any relevant questions regarding taste, texture or ingredients and understood the description of the dishes carefully. While DOM makes every effort to describe all dishes accurately not every single ingredient can be listed. You can request full description of proposed ingredients in each dish prior to ordering, please do so by email. By confirming your order you acknowledge that you have read and accepted the description and concluding information concerning the dishes and accept responsibility for choosing the goods ordered.
While DOM makes every effort to prepare food to your personal tastes, we cannot be held responsible of any goods that are not to your liking and such goods cannot be returned, swapped for alternative dishes or costs refunded.

By confirming your order you acknowledge and accept that your food is made specifically for you from fresh ingredients and other ingredients and therefore cannot be reproduced to exact flavour, colour, texture, taste or quantity and thus variations of these factors will occur in home cooked food. Food cannot be returned, swapped for alternative dishes or costs refunded.
Dine Of Mykonos cannot be responsible if any ingredients are unavailable due to circumstances beyond DOM’s reasonable control. If an ingredient is unavailable we will reserve the right to substitute to a comparable and suitable ingredient. If you do not wish for substitutes to be made please state this at the initial consultation, please note that if you choose not to have substituted ingredients and an ingredient is unavailable that dish cannot be made and no refund for service will be given.
DOM chefs are not nutritionists, dieticians or medical doctors of any kind. They do not provide medical or nutrition advice. By entering into this agreement with DOM, you acknowledge and accept that DOM have advised you of these facts and if you have any medical, nutritional or dietary questions regarding DOM’s food you are to seek advice from qualified medical doctors and nutritionists. In addition, you acknowledge and accept that DOM does not make any warranties for any weight loss, medical or any other dietary programs.
Before DOM chefs prepare food for you a client consultation will be carried out to assess food preference, dietary requirements, allergies and kitchen equipment available. It is you, the clients responsibility to provide accurate, complete and updated information as required to provide food to your and your family’s tastes and requirements. DOM does not accept any responsibility or makes any warranties for clients not disclosing any valid information. In the highly unlikely event that the food is unfit for consumption by fault of the client must inform Dine Of Mykonos in writing immediately. The food declared by client unfit for consumption can be returned to and tested by DOM & multiple experts and if found to be unfit for consumption the cost of ingredients of the spoiled food will be refunded at the discretion of DOM.

EXCLUSIONS
Drinks are not included in any Dine Of Mykonos services unless specified by DOM. Occasionally we may be able to source drinks for you. Please contact us to discuss this prior to booking.
Moreover if the number of the guests or the requirements of the service makes it impossible to continue without an extra assistant, there is an extra charge for the assistant that we don’t cover unless it is our responsibility.
PAYMENT
All bookings must be fully paid for in advance.
This is usually done the first day of your arrival at the last 70% of the amount. 30% of the service should have been prepaid when the booking was confirmed. Tips/gratuities are not included in the cost of DOM services and are left to your discretion. YOUR RESPONSIBILITIES TO THE CHEF
Before the chef’s arrival your kitchen should be clean and tidy with clear work surface to a reasonable degree. On arrival, you must show the chef how your kitchen equipment works, including turning on any electrical appliances. You should show the chef what equipment may be used for the dinner party, including pots, pans, electrical equipment, crockery, cutlery and glassware (if necessary), removing it from high cupboards. Any faulty equipment should be removed from the kitchen prior to the dinner party.
In case of a delay on the scheduled meal time there will be a charge of 80€ for every hour. This does not of course apply when there is a delayed flight or any other reasonable issue. We will not tolerate any violent, threatening behaviour, physical aggression or verbal abuse to any of our staff or representatives. If this happens our team will vacate the property immediately and the booking will not continue. No refund will be issued and legal proceedings will be issued against you.

MEAL DURATION
We are always absolutely flexible with the time we stay in each meal of the bookings. However, some days are extremely busy and we do not have the variant to stay more than agreed in some meals.
So the mid time stay of a chef in a Breakfast is 3 hours (including 1 hour of grocery shopping) and it can start from early morning 5:00-6:00 and continue until 11:00 in the morning. After 11:00 it is no more considered a breakfast but a Brunch. So all breakfasts are scheduled during this period of time and have a duration of 2 hours cooking and serving + 1 hour of grocery shopping. Every hour of extra stay or delay will be charged with a fee of +80€.
In Lunch and Dinner Meals the mid stay of a chef is 4 hours including 1 hour of groceries Shopping . Every hour of extra stay or delay will be charged with a fee of +80€ as well.

THE WEATHER
If you choose an outdoor location for your dinner party, appropriate cooking facilities must be available. Please ensure that you have a suitable indoor venue available in the case of poor weather. We regret we are unable to reschedule events due to adverse weather. KITCHEN EQUIPMENT REQUIREMENTS
You must have at least a minimum level of equipment in your kitchen. We will check what equipment you have on booking and discuss any potential issues.
OTHER TERMS AND CONDITIONS

DOM will not be liable for food requested to be left behind or taken after a function.
DOM will advise guests of all dietaries in our food, however all items are prepared in your personal kitchen where trace elements of seafood, nuts and other allergens may be present. DOM takes no responsibility for any allergic reactions or other health issues may be
caused by food during or after our stay. All allergies must be declared 5 days in advance of the meals with the maximum specifications of each case.

By means of your order and/or registration to our mailing list, you are agreeing with these General Business Terms and Conditions. Dine Of Mykonos reserves the right to amend these

Terms and Conditions from time to time without notice.
Dine Of Mykonos in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. DOM reserves the right to add, delete or change fees or charges at any time upon notice as provided in this Contract